Comments on: America West Airlines = America Worst Airlines

By: robert

robert — Tue, 04 Mar 2008 06:25:05 +0000

Went to the airport last summer and arrived in plenty of time for a red eye to tampa. Upon arrival in the gate area was told of a 2 hour delay. 2 hours became 4 and then 5 before we boarded. We sat in the stifling Las Vegas summer heat on the tarmac about an hour until 5:45 when the first officer came on and said…We’re sorry but this flight has been canceled. We were told to go to the baggage carousel and claim our bags and go to ticketing. Upon arrival in ticketing there were huge lines that had formed for the first early morning flights out so I go in a line was about 5 deep. All of a sudden this old jack ass comes out and starts barking at everyone who was on the canceled tampa flight to get in this line that must of been 120 people deep. There were two elderly black women in the front of my line. I got so mad I couldn’t see straight and to the point I blacked out and yelled to the elderly women, ‘NO YOU PUT YOUR BAG DOWN! THEY ARE GOING TO HELP YOU RIGHT HERE! RIGHT NOW!!! I told everyone “STAY WHERE THE HELL YOU ARE AT!!!” so nobody moved and the folks on the Tampa flight were helped first before anybody else that morning!!!!

By: John Smyles

John Smyles — Thu, 19 Jul 2007 15:48:30 +0000

I took a flight from Columbus Ohio to CA a few months ago. We encountered rought weather a few times so the “return to seat” light was on except for a few brief interludes when everyone would head to the restrooms. After several hours I was ready to pop and use the restroom. I just unbuckled and started walking to the restroom when an airline stewardess stopped me and sternly said “return to your seat immediatley”. I explained to her my urgency…needed to pee ASAP! She told me…loudly…so that everyone can hear…”If you need to go I’ll bring you a bag to pee in”! She returned to the front of the plane standing in the isle and I watched in disbelief as she let 2 First Class Passengers get up right in front of her and go to the restroom. I was livid! In addition, this woman was about 50-52 years of age… I am a marathon runner, climber and athlete. If that old bag could walk up and down the isle of a plane flying in turbulance then I sure as hell would have no problem. I was ready to pop and could wait no longer, I got up to go to the restroom and was confronted by the older stewardess and her underling. She told me she would have the pilot come back if I did not sit down. I had no choice but dashed off to restroom then returned to my seat. She came back and told me she was going to have the air marshalls meet me at the gate. I couldn’t beleive the aggression and over-the-top response! You would have thought I was Al-Queda! People seated around my consoled me, and told me that lady was not in the right line of work. Customer service is no place she should be working… and other’s sitting behind me leaned over to whisper “What a B!tch”. I collected the names and address of several passengers seated next to me, the offered to be witnesses about my conduct and the stewardesses conduct if I need their help. WHAT A POWER TRIP THAT STEWARDESS WAS ON!! I cannot believe that really happened to me. It was an out of body experience.

By: Geoff J

Geoff J — Thu, 22 Mar 2007 18:46:27 +0000

BTW — this post is a year and a half old. None of us have thought about it in almost that long so don’t worry, we got over this experience and moved on ages ago.

By: Geoff J

Geoff J — Thu, 22 Mar 2007 18:44:47 +0000

Calm down Nancy. In our case, after the above described bad experience with America West we discovered the method to get a seat assignment. We now know that even if we book a flight on the corporate Web site and even if they take our money, they might sell the same seat to someone else as well. So we now prevent that from happening by checking in online a day early. That is all well and good for us but it doesn’t solve the America West customer service problem. (And it doesn’t stop them from shipping luggage to the wrong city either as I discovered the next time I tried that airline.)

So yes, we are free to complain about our bad experience with America West and so are you. If there are no complaints how will the company know what to fix?

By: Nancy

Nancy — Thu, 22 Mar 2007 18:34:48 +0000

then ummmmmmmmm Geoff, my suggestion is to make sure you have a seat assignment!!! When you book on line and it doesn’t give you a seat, call the reservation center for your airline, if you make your reservation with the agent and pay the extra $10 or so then that is your right to obtain a seat.

make sure you dont hang up without a seat. duh…

the first people to get bumped are the ones without a seat assignment. and if you decide to book with Southworst, then just make sure you get in line first so you can be one of the first ones in the cattle call to get on the plane!!

But the issue is…no one on the flight wants to hear about your issues…we all have them. Let it go. move on with life, get over it!!! and if you cant move on…then Im sorry for you. Life is just to short to have these little imperfections determine how you feel.

now which company business do you want to bash?? I know how about Wal-mart??? their customer service stinks…..

If this is all mormons do is sit around and complain, they must be the most unhappy group around!!!

By: Geoff J

Geoff J — Thu, 22 Mar 2007 17:48:06 +0000

Ummm… Nancy. We do want to fly. The problem is most of us bought a ticket, showed up hours before the flight, checked our bags, and only then discovered that the airline took our money (and often shipped our luggage) but gave our seat to someone else. America Worst is notorious for such crappy service.

By: Nancy

Nancy — Thu, 22 Mar 2007 17:35:14 +0000

All I can say, I work for an airlines…its not America West or Worst or what ever you want to call it…but I will say, I see people like most of you everyday. There are some passengers that think they have been sent by the supreme one himself to be the ONLY passenger on the flight.

Please people, if you dont like the airlines, book yourself a BUS ticket. Apparently you will be happier and I know the passengers on the plane will be happier that you are not there with them because frankly they have their own problems and dont want to hear yours.

No one makes you fly…you do it to get to your destination a little faster. But if all you are going to do is complain, please again just take the bus!!!!

Do you need the reservation number to Greyhound????

By: Mike

Mike — Sat, 16 Dec 2006 19:41:03 +0000

I won’t use America West again. We arrived at the Airport at 4:00 am for a 6:15 flight on 12/16/06. At 5:30am we were told our flight was cenceled due to weather in Portland. I called 2 other airlines that had no weather issues or delays in Portland. America West told us we had new reservations on a flight at 8:30pm connecting in Philadelphia en route to Cancun, Mexico with a 3 hour+ layover. arriving in Cancun the next day. That way, they would not be required to pay for over night accommodations. The same flight the next day was not available either. We booked this flight in July, 2006. They didn’t care about our flight, our nonrefundable hotel accomodations or screwing up our family vacation. Their goal was to get us to cancel our reservation, because every one of their flights was grossly oversold. They accomplished their goal. We won’t be flying America West ever again. The lines in San Jose to get to the ticket counter at America West exceeded 3 hours.

By: Geoff J

Geoff J — Wed, 20 Sep 2006 21:38:25 +0000

So I used America Worst airlines again this week (to get to a conference and they were the only ones going to Santa Barbara so I thought I’d rather take my chances than drive).

They lost my luggage — shipped it to the wrong city. It showed up 24 hrs after I did.

No, I’m not making this up.

By: cathey m

cathey m — Thu, 01 Dec 2005 15:12:41 +0000

I do have to agree this last may i got on a plane for the first time in my life( i am 25 ) i was scared out of my mind and the rude service that i recieved was nothing compared to the fact that when my plane did land they made us stay on it for 3 hours! oh i should probably mention the bathroom was out of service. i was very careful when i chose my airline service and i can honestly say i will never fly awa agien!nobody even said they were sorry for the mishap and they had plenty of time considering the fact we had to wait another 2 hours to get my luggage